Tofaş constantly enhances customer satisfaction through the long-term, trust-based business relations which it enters into with its dealers, its advanced logistical and distribution competencies, and its advanced after-sales services capabilities.

Tofaş has 74 dealerships located all over Turkey. The dealership network for the brands which Tofaş represents sells new vehicles, second-hand vehicles, and spare parts and also provides maintenance & repair services.

Tofaş aims to maintain continuously high levels of customer satisfaction through its advanced logistics and distribution competencies and its mature after-sales services capabilities as well as thanks to the long term, trust-based business relationships that it establishes with its dealers.

Nearly all Tofaş dealers qualify as “integrated”, which means that customers can find sales, services, and spare parts at a single location. Many Tofaş dealers also provide customers with such additional services as compulsory and optional motor vehicle insurance coverage and vehicle financing.

All 71 of the Fiat main dealers in the network also service the company’s Alfa Romeo and Jeep® brands. With the inclusion of those not associated with the premises of the network’s main dealerships, there are 100 Fiat sales points and 128 Fiat service points located all over Turkey. There are also 22 Alfa Romeo-Jeep® main dealerships, together with another five locations that only service the vehicles. In 2021 Tofaş’s Efsane (Gebze), İnciroğlu (Kayseri), and Erkay (Bağcılar/İstanbul) dealerships began selling and servicing the company’s Alfa Romeos and Jeeps.

REMOTE SHOWROOM & DEALERSHIP ACCESS

Taking changing customer needs into account, Fiat Online was made accessible through dealerships in order to give customers the opportunity to purchase vehicles in a hygienic, comfortable, reliable, fast, and practical way. As one of the digital solutions developed to address Covid-19 issues, video-call capability was extended to all Jeep® and Alfa Romeo showrooms and put into use in all dealerships in 2020. Potential customers visiting the www.jeep.com.tr and www.alfaromeo.com.tr websites can meet online in real time with a consultant and have a virtual-showroom experience of examining different models.