Possessing a quality culture that is centered on customer satisfaction, Tofaş encourages its employees to take part in and to improve quality management as a matter of principle.

Seeking to directly understand its customers’ quality expectations, Tofaş strives to raise the quality of its manufacturing and service processes and to maximize its quality competitiveness throughout its value-creation chain. The company’s quality management system is regularly updated and improved in light of changes in customers’ expectations.

Possessing a quality culture that is centered on customer satisfaction, Tofaş encourages its employees to take part in and to improve quality management as a matter of principle. This approach gives the company a significant competitive edge as a world-class manufacturer.

Tofaş successfully passed the interim integrated ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards certification audits that were carried out in 2021, with no instances of non-compliance being identified.

The audits identified the following as Tofaş’s strong points:

• Following up and taking countermeasures to address instances of non-compliance turned up by Quality Management System audits
• Green procurement and logistic practices
• Tofaş Academy programs & practices
• Agile project practices
• Pandemic-related activities and coping strategies
• Efforts to comply with Stellantis merger requirements
• Key performance indicator and performance trend tracking

Tofaş also successfully passed a Conformity of Production audit carried out by the Russian Ministry of Transport in 2021 and was awarded a Declaration of Conformity by that ministry.

LEADING QUALITY INDICATORS

In line with its sustainable-quality approach, Tofaş’s quality indicators steadily improve year after year.

Tofaş’s 2021 leading quality indicators reveal the following:

• First-time production approvals: There has been a 25% improvement over the last three years. This result is the best among all Stellantis plants located in Stellantis’s Enlarged Europe and Middle East & Africa region.
• Defect per vehicle rates: Tofaş’s facilities have outperformed all other Stellantis plants located in the Enlarged Europe and Middle East & Africa region.
• Process Conformity audits: A year-on improvement of 9% has maintained Tofaş’s first-place position among Stellantis Enlarged Europe plants.
• Customer product audits: There has been a 35% improvement over the last three years and an overall 13% improvement since 2020.
• In-warranty defects: There has been a 29% improvement since 2020.
• Supplier ratings: There has been a 27% improvement since 2020.
• Quality customer tracking surveys: There has been a 9% improvement since 2020.
• New car buyer surveys: According to the results of a survey conducted by independent researchers, the Qubo, a passenger variant of the Fiat Fiorino, is in the highest quartile of all vehicles ranked according to their quality scores.