Tofaş’s World Class Manufacturing score was raised from 77 in 2018 to 81 in 2019. This achievement puts the company out in front of any other automotives plant in where the WCM methodology is currently being employed.

Seeking to directly understand its customers’ quality expectations, Tofaş strives to raise the quality of its manufacturing and service processes and to maximize its quality competitiveness throughout its value-creation chain. The company’s quality management system is regularly updated and improved in light of changes in customers’ expectations.

Possessing a quality culture that is centered on customer satisfaction, Tofaş encourages its employees to take part in and to improve quality management as a matter of principle. This approach gives the company a significant competitive edge as a world-class manufacturer.

WORLD CLASS MANUFACTURING

World Class Manufacturing (WCM) is a constellation of methodologies and techniques that can be used to systematically improve and develop one’s manufacturing competitive strengths. The WCM program, which was launched in 2006 with the aim of bringing manufacturing operations within FCA up to world-class standards, is now in effect at more than 200 FCA plants and about 400 FCA suppliers around the world. WCM’s focus on such issues as workplace safety, quality, cost, logistics, and environmental wellbeing, is rooted in the “Concept of Zero”: zero workplace and environmental accidents, zero manufacturing defects, zero production losses, and so on. The WCM precept “Do it right the first time” is proactively adhered to in all processes.

Having introduced the WCM methodology employed in FCA plants around the world in its own plant in 2006, in 2013 Tofaş became one of the first three FCA operations to be awarded “Gold” status. Continuing to push its production standards to even higher levels since then, in 2019 the company’s WCM score was increased from 77 to 81, thereby globally positioning Tofaş ahead of any other automotives plant and in second place among any plant in any sector where WCM is being adhered to. Focusing on constantly increasing production standards in the course of its WCM journey, Tofaş’s systematic approach and involvement of its employees in the process has enabled the company to significantly improve its workplace accident, external quality-control, productivity, and mechanical downtime performance.