Nearly all Tofaş dealers are integrated facilities where new vehicle sales and after-sales services are offered to customers under one roof.

The dealership network for the brands which Tofaş represents sells new vehicles, second-hand vehicles, and spare parts and also provides maintenance & repair services. Tofaş aims to maintain continuously high levels of customer satisfaction through its advanced logistics and distribution competencies and its mature after-sales services capabilities as well as thanks to the long term, trust-based business relationships that it establishes with its dealers.

Koç Fiat Sigorta was established in 2022 to provide an excellent, problem-free customer experience by broadly taking care of mobility-related and other insurance needs in line both with customers’ evolving expectations and with Tofaş’s automotive-industry mobility priorities. Set up with the potential of becoming Türkiye’s biggest automobile insurance agency, Koç Fiat Sigorta offers customers a complete range of mobility-related insurance solutions. Leveraging Tofaş’s extensive dealership network as well as other channels, the company provides ongoing support including convenient access to policy-related details through its Customer Contact Center and expediting claims processes. Koç Fiat Sigorta also aims to proactively shape the future of mobility insurance products, services, and processes.

Nearly all Tofaş dealers qualify as “integrated”, which means that customers can find sales, services, and spare parts at a single location. Many Tofaş dealers also provide customers with such additional services as compulsory and optional motor vehicle insurance coverage and vehicle financing.

All 71 of the Fiat dealers in the network also service the company’s Alfa Romeo, Jeep® and Maserati brands. With the inclusion of the satellite and authorized service points not associated with the premises of the network’s dealerships, there are 101 Fiat sales points and 126 Fiat service points located all over Türkiye. There are also 21 Alfa Romeo-Jeep® main dealerships, together with another three locations that only service the vehicles. The number of Maserati dealerships is three.

With the inclusion of the satellite and authorized service points not associated with the premises of the network’s dealerships, there are 101 Fiat sales points and 126 Fiat service points located all over Türkiye.

By interacting with sales representatives in real time through the company’s digital channels, prospective Fiat, Alfa Romeo, and Jeep owners can visit showrooms, check vehicles out, and make purchases without having to leave home. Additionally and in keeping with the Fiat Barrier-Free Movement initiative, Fiat and Fiat Professional websites are equipped with features that make it easy for hearing-impaired visitors to interact with dealerships without the need for anyone else’s assistance. Tofaş intends to bring all the dealership and service-outlet venues associated with any of its brands into compliance with its accessibility-standards by 2026.