QUALITY MANAGEMENT
Tofaş’s quality management procedures are pointed to as “best-practice” success stories within the Stellantis system.
Continuing to build on the impressive growth and development that Tofaş has achieved over the years, the company’s Stellantis Production Assessment results ranked it first among all Stellantis factories on both internal and external quality metrics in the first quarter of 2023. Tofaş’s quality management procedures are pointed to as “best-practice” success stories within the Stellantis system.
Tofaş has also integrated its “12 Best Practices” and “14 Customer Experience Fundamentals” methodologies into its QC processes to make the quality system’s management of potential defects even more robust.
Last year Tofaş continued to invest in innovative ways to enhance its quality processes. In one measurement system investment for example, Tofaş commissioned a blue light 3D laser scanner that has increased the number of sheet metal bodies that can be measured in the same time by tripling the speed of measurements. This new method allows highly-reflective surfaces to be measured without the need to spray them to reduce glare and scatter and thus improves the environmental sustainability of the measurement process.
CUSTOMER FIRST PLATFORM
Launched in 2023, the Tofaş Customer First platform prioritizes customer feedback by allowing real-time monitoring of all communications across channels like social media, surveys, and the customer contact center. This information is easily and immediately accessible through the platform dashboard. In 2023 Tofaş opened another customer-interaction channel with the inauguration of its New Car Customer (NCC) survey. This consists of a questionnaire that is automatically sent three months after the original purchase to vehicles equipped with Fiat Connect. The greater volume of feedback generated by NCC greatly improves insights into the customer experience. Incoming feedback is regularly reviewed and used to develop solutions aimed at improving customer satisfaction.
Last year Tofaş continued to invest in innovative ways to enhance its quality processes.
Under Tofaş’s Industry-University Collaboration (IUC) program, during 2023 Tofaş Quality Department representatives visited university campuses and led workshops sharing valuable knowledge and experience on a variety of topics such as the automotive industry, careers, digitalization, and manufacturing processes with students and recent newcomers to the sector.
Tofaş successfully passed recertification audits for compliance with integrated ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards in 2023. No nonconformities were identified during these audits.
The results of these audits show that Tofaş is especially strong in the following areas:
- Taking and following up corrective action to deal with integrated quality management system nonconformities
- System handling and management processes
- On-site work-safety practices
- Regulatory applications
- Coordinated, simultaneous conduct of multiple projects
- Compliance with Stellantis-mandated requirements
- Tracking and acting upon key performance indicators.
